/
Frequently Asked Questions
Frequently Asked Questions
What Should I Do If I Receive Damaged Goods?
Please contact us within three days to report any damaged items. We will provide a full refund or replace the broken products.
What Certifications Do You Hold?
We follow all FDA and ASTM safety standards for our products. Our facility stays compliant with strict US manufacturing and environmental laws.
What Are Your Payment Terms?
New clients pay fifty percent upfront and fifty percent before shipping. We accept all major credit cards and secure online bank transfers.
Do You Offer Samples Or Prototypes?
We offer physical samples so you can test the product quality. Standard prototype fees are credited back toward your first bulk order.
What Are Your Standard Lead Times?
What Is Your MOQ?
What Is Your Rush Order Capability And Cost?
We offer rush production for an extra fee of twenty percent. Please contact our team to check the current schedule space for urgency.
What File Formats Do You Require For Artwork?
Do You Offer Free Shipping?
We offer free shipping on all orders over five hundred dollars. Standard delivery charges apply to smaller orders based on your location.